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Privacy Policy

Last Updated: March 8, 2026

PoopNinjas ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.poopninjas.com) or use our pet waste removal services.

1. Information We Collect

Information You Provide

When you book a service or contact us, we may collect the following personal information:

  • Contact Information: First name, last name, email address, phone number
  • Service Address: Street address, city, state, ZIP code
  • Service Details: Service type, number of dogs, preferred start date, special instructions
  • Payment Information: Credit/debit card details (processed and stored securely by Stripe — we do not store your full card number on our servers)

Information Collected Automatically

When you visit our website, certain information may be collected automatically by our hosting provider (Cloudflare), including:

  • IP address
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website
  • Device type and operating system

This information is used for website analytics, security, and performance optimization. It is not used to personally identify you.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To schedule, perform, and manage your pet waste removal service
  • Communication: To contact you about your appointment, service updates, scheduling changes, or respond to your inquiries
  • Payment Processing: To process payments for services rendered through our payment processor, Stripe
  • Service Improvement: To understand how our website is used and improve our services
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • Stripe: Your payment information is transmitted directly to and processed by Stripe, our payment processor, in accordance with their privacy policy. We do not have access to your full card number.
  • Cloudflare: Our website is hosted on Cloudflare, which may collect certain technical data as described in their privacy policy.
  • Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental request.
  • Business Protection: We may disclose information to protect the rights, property, or safety of PoopNinjas, our customers, or others.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • All data transmitted through our website is encrypted using SSL/TLS (HTTPS)
  • Payment information is handled entirely by Stripe's PCI-compliant infrastructure and never touches our servers
  • Access to customer information is limited to authorized personnel only

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

5. Cookies & Tracking

Our hosting provider (Cloudflare) may use essential cookies for security and performance purposes, such as bot detection and DDoS protection.

We may also use third-party services such as Google Analytics, Google Ads, Facebook (Meta) Pixel, or similar tools for website analytics, advertising, and remarketing purposes. These services may use cookies, tracking pixels, or similar technologies to collect information about your browsing activity on our site. This data may be used to measure website performance, serve targeted advertisements, or reach visitors who have previously interacted with our site.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of some website features.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

  • Active customers: Information is retained for the duration of your service and for a reasonable period afterward for billing and legal purposes
  • Former customers: Contact and service records may be retained indefinitely for tax, legal, and business record-keeping purposes
  • Payment records: Managed and retained by Stripe in accordance with their data retention policies and applicable financial regulations

You may request deletion of your personal information at any time by contacting us (see Section 9).

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You may request a copy of the personal information we hold about you
  • Correction: You may request that we correct inaccurate or incomplete information
  • Deletion: You may request that we delete your personal information, subject to legal and contractual obligations
  • Opt-Out: You may opt out of receiving non-essential communications from us at any time

To exercise any of these rights, please contact us using the information in Section 9.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

9. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically. For material changes that affect how we handle your data, we will make reasonable efforts to notify active customers via email or phone.